Shipping Policy 

At Auctis Formulas LLC, we understand the importance of timely delivery and strive to process and ship your orders as quickly as possible. Please review our shipping policy below:

Order Processing Time

  • Same Day Shipping: Orders received before 12:00 PM (noon) MST (Monday through Friday) we strive to ship the same day, carrier delays do occur, such as them not picking up the packaged orders, but are rare.
  • Next Day Shipping: Orders received after 12:00 PM MST or on weekends and holidays will be processed and shipped on the next business day.

Shipping Options

We offer a variety of shipping options to meet your needs. During the checkout process, you can choose from the following shipping methods:

  • Standard Shipping: Delivery within 3-5 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery by the next business day.
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Please note that delivery times are estimates and may vary depending on your location and the carrier’s delivery schedule.

Shipping Destinations

Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment’s progress through the carrier’s website.

Shipping Rates

Shipping rates are calculated based on the weight and dimensions of your order, as well as the chosen shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, or if the package is undeliverable for any reason, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at:

Thank you for choosing Auctis Formulas LLC. We appreciate your business and look forward to serving you.




Return and Refund Policy

At Auctis Formulas LLC, we are committed to providing high-quality products and excellent customer service. Due to the nature of our products, we have a strict return and refund policy. Please review the following terms:

No Returns Policy

Due to the specific nature and handling requirements of our products, we cannot accept returns or exchanges unless the product is damaged or defective. Once products have been shipped, they cannot be put back into inventory for resale, ensuring the integrity and safety of our products.

Damaged or Defective Products

If you receive a damaged or defective product, please follow these steps:

  1. Contact Us Immediately: Notify our customer service team within 5 days of receiving your order.
  2. Provide Documentation: Provide your order number, a description of the damage or defect, and any relevant photos.
  3. Return Authorization: Our customer service team will provide you with a return authorization and instructions for returning the damaged or defective product.

Refunds

Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs

If you are returning a product due to damage or defect, we will cover the cost of return shipping. For all other circumstances, return shipping costs are the responsibility of the customer.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

Thank you for choosing Auctis Formulas LLC. We appreciate your understanding and cooperation in ensuring the quality and safety of our products.